General Terms and Conditions of Sale

Maison 123 is pleased to welcome you and provide you with the www.1-2-3.com shopping site (hereinafter referred to as the Site).
These general conditions of sale exclusively govern the sales of products offered by Maison 123 on the Site. They are routinely made available on this Site to the Customer when an order is placed. Accordingly, merely placing an order implies full and unreserved acceptance by the Customer of these Terms and Conditions of Sale to the exclusion of all other conditions set out in brochures or catalogues issued by the seller and in particular those in effect in Maison 123 stores.
Unless expressly agreed, any contrary condition set down by the Customer, shall be unenforceable against Maison 123 no matter when it may have been brought to its attention. The fact that Maison 123 does not invoke any of these clauses at a particular time cannot be interpreted as a waiver to invoke them later.
Maison 123 strives to do its utmost to provide accurate and up to date information on this Site. It reserves the right to modify the content at any time and without prior notice.
This Site is for strictly personal use only. It is clearly stated that the purchase of Products on the Site is reserved for non-commercial individuals in their capacity as consumers who are over the age of 18 and have full legal capacity.
In the absence of any condition, it shall be deemed to be governed by French laws and customs in force concerning distance selling.

Article 1: Identity of the Publishing Company and the Hosting Provider for the Site

  • The site is the property of Maison 123. - Company with a capital of 1,605,260 Euros, entered in the Register of Trades and Companies of Nanterre under number 444 600 464, located at 57-59, rue Henri Barbusse 92110 - Clichy, France (hereinafter “Maison 123”).
  • The Director of Publication is Marie-Jose Rubini as Managing Director.
  • Demandware, Inc, a Delaware State company, 5 Wall Street, Burlington, MA 01803, USA, is in charge of the hosting for the Site.
For more information, questions or advice, contact Maison 123Customer Service:
  • By post: Service Clients Web Maison 123, 57/59 rue Henri Barbusse, 92614 Clichy cedex France
  • By phone: +33 (0) 809 109 123
  • By email: webcustomerservice@1-2-3.com

Article 2: Subject

These conditions are intended, firstly, to inform any potential buyer of the terms and conditions under which Maison 123 as seller makes the sale and delivery of Maison 123 items ordered at the site www.1-2-3.com; and secondly to define the rights and obligations of the Parties concerning the sale of goods by Maison 123 to the Client . These apply without limitation or qualification to all sales of products offered by Maison 123 on the Site.

Article 3: Product characteristics

3.1 Product characteristics

The products offered for sale are described and presented with the greatest possible accuracy. The information provided on the product data sheet includes the essential characteristics of products (colour, description, composition, maintenance, dimensions), their price inclusive of all taxes, under the conditions specified under Article 4 below.

However, MAISON 123 draws the attention of the Customer to the fact that the photographs cannot be a perfect depiction of the product offered for sale, particularly with regard to colors.

Differences can notably result from the color quality of the photographs, the difficulty of showing on the screen the rendering of the materials or, without however being exhaustive, the technical adaptation. These differences cannot be interpreted as conformity faults and result in the cancellation of the sale. If there is an obvious error or insignificant omission between the product's features and its representation and/or its description, MAISON 123 cannot be held liable.

The products and prices are valid as long as they feature on the Site, within the limit of available stocks.

3.2 Product availability

Products are offered for sale subject to available stock. Only products listed on the website on the day that the Client visits it are available for sale. Thus, when ordering, the customer is informed of the availability of the selected product. Web Customer Service of Maison 123 will be at the disposal of each Client for all questions relating to the availability of goods for sale on this Site.

3.3 Purchase limit

The site does not allow products to be purchased for resale. In this respect, the Client's attention is particularly drawn to the fact that orders may not exceed fifteen (15) articles per order, nor be of an unusual nature or exceed 2,000 Euros. Customers wishing to make a purchase totalling in excess of that amount, provided it is not for the purpose of resale, should contact the Maison 123 Web Customer Department to inquire about the possibilities and conditions of purchase in effect on this site.

Article 4: Price

Prices are given in Euros and are inclusive of all taxes excluding shipping and delivery to the countries concerned. The lump sum payment for the costs of preparation and delivery is communicated to the Customer in the order summary before the order is confirmed. Prices include the VAT applicable on the date of the order. If there is a change in the VAT rate, this will be reflected in the price of the items.

Maison 123 reserves the right to amend prices and product descriptions at any time in the event of increases in charges, including VAT rates, and in the event of typographical errors or an obvious input error. However, products will be billed on the basis on rates applicable at the time the order is recorded unless there is an obvious error. In fact, despite the vigilance of Maison 123, possible price errors can occur on the Site for whatever the reason (computer bug, manual error, technical error, etc.). If orders are placed at erroneous or obviously derisory (very low) prices, they will be cancelled, even if they have been validated by Maison 123's departments. Maison 123 will then inform each of its Customers concerned as soon as possible, in order that they can, if they want to, place the order again at the corrected and accurate price.
The Order constitutes acceptance of the prices and descriptions of products available for sale. Any dispute on this point must be with a view to a possible refund as detailed below in section 8.

Article 5: The Order

Please refer to Global-E’s general terms and conditions

Maison 123 referred with Global-e, a third party service acting as a seller-on-record, which provides to buy and ship 123 products to over 100 destinations worldwide. When the Customer buys from Global-e, he will notice that his payment method is charged by **Global-e// 123**, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy, which will be clearly presented in checkout before you place the order.

For any information, question or advice, the Global-e customer service is at the disposal of the Customers:

  • By letter: 45 Leather Lane, London EC1N 7TJ United Kingdom
  • By email: service@global-e.com

5.1 Customer number

All Customers must fill in the fields given, to create a Customer profile and to obtain his connection identifiers, which are personal. If these identifiers are lost or forgotten, Maison 123 must be informed as soon as possible by contacting the Web Customers Department.

In order to place an order, the Customer must complete a registration form and fill out the information required for his identification:

  • Valid email address and password of his choice (confidential and personal) for identification of the Customer on the Site,
  • Nominative data marked by an asterisk, compulsory and required for processing the invoices and delivery of orders.

It is important that the Customer fills out the form as accurately as possible in order to avoid any error or impact on the sending of ordered articles. The data registered on this Site are exclusively for Maison 123 or its partners in the case of express acceptance by the Customer under the conditions stated below.

However, any Customer may have the possibility to place an order without previously creating an account, by clicking on “Guest Checkout”. Then, hereunder conditions to validate the order and proceed with its payment will apply.

5.2 Placing an order

Any Customer wishing to place an Order should select the Product of their choice by clicking on “Add to your bag” and then cliking on “Go to checkout”.
After this step, a summary page corresponding to the purchase order appears, allowing the customer to make any changes by clicking “Continue my shopping”.
By validating the order, the Client expressly agree the Terms and Conditions he can read anytime on the website.

5.3 Validation of the order

The Customer guarantees Maison 123 that he has the necessary authorizations to use the payment method that he has chosen for his order, during registration of the order. The Customer, through the validation of his shopping cart, the summary purchase order and acceptance of the general terms and conditions of sale, agrees to move on to the order validation stage through payment. The price owed by the Customer is the amount stated on the summary purchase order, which the Customer has taken note of before validating his order. This validation equals the express acceptance of all of the transactions carried out on the Site.

Any order placed on the Site will be exclusively paid on line via one of the following bankcards: CB, Visa, Mastercard, Amex and all other methods authorized by Global-E.

The order is only processed after entering the bankcard number, its expiry date and the security code (three figures featured on the back of the bankcard) for the payment. This payment is finally validated by the bankcard EIG. The card is debited when the order is dispatched.

5.4 Receipt of order

The final order confirmation is given after confirmation of payment.
An email confirmation of the order and payment will be sent to the Customer confirming their registration along with a summary of all the information already provided and the Terms.

5.6 Order tracking

The breakdown and tracking of the delivery of each order is available at any time on this website :https://service.global-e.com/track-my-order.

Article 6: Delivery

Please refer to Global-E’s terms and conditions

Article 7: TRANSFER OF OWNERSHIP - TRANSFER OF RISKS

Ownership of the articles purchased on the Site can only be transferred to the Customer after full payment of all of the sums due. The non-performance by the Customer of his payment obligations confers on Maison 123 or Global-E the right to demand the immediate return of the articles delivered, at the Customer's expense and risk.

Article 8: RIGHT OF WITHDRAWAL

Please refer to Global-E’s terms and conditions

Article 9: REFUND OF THE PRODUCT

Please refer to Global-E’s terms and conditions. Maison 123 wishes to draw the attention of the Customer on the existence of a delay of 30 days from the date of order to return the products to Maison 123’s warehouse based in France. For more details please contact Global-e using this e-mail address: service@global-e.com

Article 10 : Cookies

10.1 How does Maison 123 use cookies?

When visiting our website, information about your browsing may be stored in files called “cookies” that are installed on your device (computer, tablet, smartphone, etc.).
A cookie is a small amount of data in a text file, which often includes a unique identifier. Cookies are sent to your browser from Maison 123 to improve your browsing experience. They can be issued by our partners to customise an advertising offer intended for you from outside the site.
You may use your browser settings to accept cookies, be notified when a cookie is being sent, or specify that you do not wish to receive cookies. If you opt for the latter we remind you that the setting may change your access to our services that require the use of cookies.

Maison 123 cookies

These cookies are installed by Maison 123 on your device for browsing our website, optimising and customizing our services on the site. These are anonymised immediately after use. Under no circumstances may Maison 123 trace an individual by this means.
Here is a summary of the types of data that are collected on our website using cookies:

he cookies we use on our website have different purposes, some of which are necessary for the operation of our site.

Essential cookies

Essential cookies allow you to use the main features of our site (for example, using the shopping cart or accessing your account). Without these cookies, you may not be able to use our site properly. These are cookies installed by Maison 123 which are solely for the purpose of allowing our site to operate.

Strictly necessary cookies
NAME DESCRIPTION EXPIRATION
frontend User session 60 min

Analytical cookies

Analytical cookies are cookies that tell us how our site is used and how it performs help it to run more smoothly (such as the pages most frequently visited, user searches in the internal search engine, etc.)
These are mainly Google Analytics cookies.

Analytics cookies, Google analytics
NAME DESCRIPTION EXPIRATION
_utma This cookies is used to distinguish unique visitors on Maison 123 website. This cookies is updates every viewed page. 1 year
_utmb This cookies is used to follow the visit session of the user. This cookie expire as soon as the user is inactive more than 30 minutes on the website. 30 min
_utmc This cookies is complementary of the cookie __utmb to determine if this is a news visit by the current user. It expire depending on the session created in the database
_utmz This cookie store all usefull informations to determine the traffic source on the website. The following informations are stored: the traffic origin, the medium traffic origin, the keyword if the user comes from a search engine etc. By default, this cookie has a life of 6 months. 6 months

Functional cookies

These cookies allow us to customise your experience on our site and also to provide you with personalised recommendations and promotional offers based on the source of your browsing (for example, if you come via one of our partner sites).

Functionnal Cookies,
NAME DESCRIPTION EXPIRATION
VIEWED_PRODUCT_IDS This cookie collect the user last consulted products Last visited category
LAST_CATEGORY This cookie collect the user last visited category Session
CATEGORY_INFO This cookie allow to put in cache the category pages when the user is connected. Session
CART This cookie allow to put in cache some datas of the cart page. 1h
CUSTOMER This cookie allow to put in cache several pages like my account, my orders... 1h
CUSTOMER_AUTH This cookie allow to put in cache several pages like my account, my orders... 1h
CUSTOMER_INFO This cookie allow to put in cache several pages like my account, my orders... 1h
By blocking these cookies, the fullpage cache may be less performant for the connected users.

Third-party cookies

We use third party cookies to identify your interests through the products viewed or purchased on our site and to customise the advertising offers addressed to you on our site or outside our site. These cookies may be permanent or temporary (session cookies). Permanent cookies are stored for a period not exceeding 12 months, in accordance with the French “Data Protection and Freedom of Information” law of 6 January 1978.

Third-party cookies
NAME DESCRIPTION EXPIRATION
_atuvc AddThis: The __atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users. 1 year

Advertising cookies

These are cookies used to present you with more attractive advertisements. Cookies are also used to select advertisements based on their relevance to you as a user, to improve campaign performance and avoid showing ads that you have already seen.

Rejecting these advertising cookies has no impact on the use of our website. However, rejecting advertising cookies will not restrict advertising on our website or on the internet. It will only result in displaying advertising that does not reflect your interests or preferences. These cookies are mainly third-party cookies.

10.2 Rejecting cookies

You may manage cookies in various ways.

The settings in your web browser

You can always choose to disable cookies. Your browser can be set to alert you to cookies that are stored on your computer and ask you whether to accept them. You can accept or reject cookies on a case by case basis or systematically reject all of them.
We remind you that this setting may change your access to our services requiring the use of cookies.

You may disable cookies by following the following instructions:

If you use Internet Explorer:
  • In Internet Explorer, click the “Tools” button, then “Internet Options”.
  • Under the “General" tab, under “Browsing History”, click “Settings”.
  • Click the “View Files” button.
  • Click the column heading “Name to sort all files in alphabetical order”, then scroll through the list until you see files beginning with the prefix “Cookie”. Select the cookies containing the Maison 123 name and delete them.
If you use Firefox:
  • Go to the “Tools” browser tab and select the “Options” menu.
  • In the window that appears, choose “Privacy” and click on “View Cookies”.
  • Locate the files containing the name “1-2-3”, select them and delete them.
If you use Safari:
  • In your browser, choose the “Edit> Preferences” menu.
  • Click on “Security”.
  • Click “Show Cookies”.
  • Select the cookies containing the name “1-2-3” and click “Delete” or “Delete All”.
  • After removing cookies, click “Done”.
If you use the Google Chrome browser:
  • Click on the icon “Tools” menu, select “Options”.
  • Click the “Advanced Options” tab and go to the “Privacy” section.
  • Click the “Show Cookies” button.
  • Locate the files that contain the name “1-2-3”. Select them and delete them.

Settings on a platform for managing cookies

You can manage your cookies by going to management platforms for cookies offered by advertising professionals.

10.3 More information about cookies

On the CNIL website: http://www.cnil.fr/en/vos-droits/vos-traces/the-cookies/

Article 11: Warranty

The products offered comply with the European Union rules in force. Therefore, each customer benefits from a legal guarantee on the items sold applying for a 2-year period starting from the day of delivery of the concerned articles.
In the event of a default occurring within 6 months from delivery, it is probable that the concerned product was already defective when purchased. Beyond this 6 months period, the customer shall be responsible for proving that the default was already inherent when the product was delivered.
This legal guarantee of conformity applies irrespective of the existence of a commercial guarantee.

Article 12: Liability

Despite the care taken over the Site, the photographs and text reproduced and illustrating the products presented, can sometimes include errors: the liability of Maison 123 cannot be incurred in the case of an error in one of the photographs or texts. If an article received does not comply with the one viewed on the Site, the Customer can exchange it and/or have it refunded according to Global-E’s terms and conditions.
Furthermore, Maison 123 cannot be held liable for non-performance of the contract concluded in the event of a:

  • stock shortage or unavailability of the product,
  • disturbance, total or partial strike, particularly the postal services and means of transport and/or communications, floods, fires, any force majeure event and any other unforeseeable event or one that is outside the control of Maison 123.

Maison 123 will not incur any liability for any indirect damages due to this contract, operating losses, loss of profit, loss of opportunity, damages or costs.

Hypertext links may refer to websites other than this Site. Maison 123 accepts no liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.

Lastly, Maison 123 accepts no liability

  • for any interruption in the Site, occurrence of bugs, damage resulting from a fraudulent intrusion of a third party having resulted in a modification of the information provided on the Site,
  • for insubstantial errors relating to the products,
  • for failure to reach the customer service and/or access the Site.

Article 13: Intellectual property rights

Use of the Site is strictly reserved for personal use. In accordance with laws governing literary and artistic property rights or other similar rights, this site and all elements contained herein are subject to copyright.
Unless otherwise stated, trademarks, industrial designs, logos, photographs, images, graphics, etc. located on this Site, as well as their compilation, are the sole property of Maison 123. Maison 123 draws attention to the fact that any partial or full reproduction, use or modification, of any element of the site is strictly prohibited without the prior, special and express permission of 1 .2.3. Accordingly, Maison 123 may bring proceedings, against anyone who, directly or indirectly, violates these rights, particularly in the case of infringement.

Article 14: Claims

For any question concerning an order already placed, the Customer may contact Global-E Web Customer Service through the "Contact Us" heading in order to directly ask his question.
In the case of a dispute, the Customer must note down the order number as well as the exact reason for the dispute.
Following the resolution of the problem and if a refund is necessary, this is made directly to the Customer's bank account.
If you want to make a complain, you can use the the following link: https://ec.europa.eu/consumers/odr. The Online Dispute Resolution (ODR) Platform is provided by the European Commission to help us resolve disputes without going to court.

Article 15: Personal and confidential data

In order to perform the agreement with Customers, Maison 123 processes Customer's data in order to :

  • perform the agreement,
  • to inform the customers of upcoming news and events by sending newsletters,
  • to inform them about commercial offers and competitions.

In compliance with Regulation (UE) 2016/679 of April 27th 2016, on data protection, the Customer has, at any time, the right of access, of rectification and erasure of personal data and also a right to object to data processing.

To be able to exercise these rights, the Customer simply needs to make a request expressly stating so, providing their personal information and a copy of their identity card, to the following email address : privacy@1-2-3.com.

The Site is also designed to be particularly attentive to the needs of its Customers. This is the reason why Maison 123 uses cookies. The purpose of Cookie is to indicate that the Customer has visited the Site. Cookies are only used by the Site in order to improve the personalised services aimed at the Customer.

After each visit to the Site, the Customer must remember to log out to ensure their details and data remain confidential.

To know more about Personal Data processing and about cookies, the Customer must refer to our Privacy Policy.

Maison 123 may send its customers information about products and services that may be of interest to them. If you created an account when purchasing from our site or if you accepted to receive our marketing offers any other way, you always have the option to unsubscribe at any time. If you wish not to be contacted for marketing purposes anymore, you can opt out by clicking on the link intended for this purpose in our newsletters or by contacting us at privacy@1-2-3.com. If you have an account on our website, you can also opt out by going in "My account > My personnal information > My subscriptions".

Maison 123 draws attention to the fact that dependent minors are incapable of entering into a contract. As such, any orders for minors must be placed by their legal guardians. If accidental collection of personal data relating to minors occurs, legal guardians are entitled to object to its storage and/or transmission to third parties.

Article 16: Validity

The records stored in the databases of Maison 123 and its partners under reasonable security conditions will be considered as proof of communications, orders and payments that occurred between Maison 123 and the Client.

Article 17: Proof

This contract is subject to French law. The language of this contract is the French language. In the event of dispute, the Parties agree to seek an amicable solution prior to any legal action. The French courts shall have jurisdiction.

Article 18: Applicable law - jurisdiction

This contract is subject to French law. The language of this contract is the French language. In the event of dispute, the Parties agree to seek an amicable solution prior to any legal action. The French courts shall have jurisdiction.

According to the August 20th, 2015 disposition, any customer may use a consumption mediator service for free, in order to find an amicable solution to a dispute he may have with a professional. Maison 123 has chosen the mediation center MEDICYS 73 Bld de Clichy 75009 PARIS Tel 01.49.70.15.93 contact@medicys.fr / www.medicys.fr

Article 19: Changes

Given the possibility of changes on the Site, Maison 123 reserves the right to make changes to these General Terms and Conditions of Sale at any time. The new Terms and Conditions of Sale will, where appropriate, be communicated to the Client by online changes and will apply only to sales made after the change (those accepted by the Customer at the time the order is placed). Maison 123 asks its customers to regularly check the Terms and Conditions of Sale.

For questions about an existing order, Web Customer Services Department will be available to the Customer should:
  • use the “Contact Us” function to ask a question directly, or
  • contact Web Customer Service by email at: webcustomerservice@1-2-3.com.